Terms & Conditions

These terms govern the services provided by UniAdvise Education Services LLP (“UniAdvise”), a limited liability partnership registered in India with its registered office at WeWork Worldmark 6, Aerocity, New Delhi. By accessing this website or availing any of our services, you agree to be bound by the terms set out below.

Refunds
All fees are non-refundable, non-transferable and non-adjustable, in whole or part. All payments are made for a particular application cycle (see definition below)/mentorship programme, for particular services and a particular applicant. Payments are not refundable nor are they transferable to other services, to future cycles or to other family members.

Terms and Conditions

The Basics:
The applicant/client understands that UniAdvise Education Services LLP is an independent organisation providing education advisory services and is not affiliated with any educational institution and does not guarantee admission to any such institution. Accordingly, UniAdvise will not be liable if an applicant is unable to secure admission to any specific educational institution or at all.

Services & Fees:
1). Visa Assistance: While UniAdvise can direct applicants to consulates and government study abroad centres, we do not offer advice or assistance with the procurement of a visa to study in any country.
2). Test Preparation: UniAdvise does not offer any standardised test or general test preparation or support. The applicant is responsible for studying, researching test dates and managing registration and score reporting to colleges.
3). School/Employee Materials: Our service includes help with strategising and drafting letters of recommendation from the school/employees. However, the applicant is responsible for coordinating with their recommender to ensure that the documentation is uploaded on time.
4). Payments: UniAdvise appreciates prompt, full payment via online banking, credit card and debit card. UniAdvise’s work will commence once the payment receipt is confirmed. UniAdvise will not be responsible for any additional costs associated with other application fees.
5). Fees are Non-refundable, Non-transferable and Non-adjustable, in Whole or Part: All payments are made for a particular application cycle (see definition below)/mentorship programme, for particular services and a particular applicant. Payments are not refundable nor are they transferable to other services, to future cycles or to other family members.
6). The client understands that UniAdvise is a guidance consultant/counsellor and does not guarantee or assure interviews, admissions and/or results.

Schedule & Working Hours
1). UniAdvise’s Business Hours: UniAdvise’s business hours are Monday to Friday from 10 am to 7 pm Indian Standard Time. Saturday availability varies, depending on the timeframe in the application cycle.
2). Scheduling Meetings: UniAdvise team will be able to schedule appointments with you within 72 business hours.
3). Public Holidays: UniAdvise team will have limited availability during the holiday season (specifically Diwali and New Year).

Application Intelligence — Essay Database Access

In addition to the advisory services described above, UniAdvise provides Application Intelligence, a self-service digital tool (accessible at profile-evaluation.uniadvise.in) that offers:
1). A free, automated evaluation of a prospective applicant's academic and professional profile.
2). Access to a database of real, de-identified essay samples from successfully admitted applicants, organised by university and programme.

Pricing.
The profile evaluation is provided free of charge. Access to the full essay sample database for a specific university programme is a one-time payment of ₹399 (Indian Rupees Three Hundred and Ninety-Nine only), charged per programme unlocked, inclusive of applicable taxes. The exact amount payable is displayed to the user before payment is initiated.

What is delivered.
On successful payment, the user is granted immediate digital access to the essay samples for that specific university programme, viewable within the tool and available to be emailed to the address the user provides at checkout.

Refunds and cancellations.
Because access to the essay database is a digital product delivered immediately and in full upon payment, all payments made through Application Intelligence are non-refundable, non-transferable, and non-adjustable, once access has been granted, except where required by applicable law or where a payment was charged in error (e.g., duplicate charge, failed unlock despite payment). In such cases, users may write to info@uniadvise.in within 7 days of the transaction, and a resolution — including a refund where warranted — will be provided within 15 business days of the complaint being received.

Payment processing.
Payments are processed by Cashfree Payments (India) Pvt. Ltd., a licensed payment aggregator. UniAdvise does not store or have access to full card, UPI, or net-banking credentials; these are handled entirely by Cashfree in accordance with applicable RBI regulations.

Grievance Redressal

In accordance with applicable regulations, UniAdvise has appointed a Grievance Officer to address any complaints or concerns regarding our services, this website, or the handling of personal data.

Grievance Officer: Aanya Jain
Designation: Co-Founder, UniAdvise
Email: info@uniadvise.in
Phone: +91 92119 13373
Address: WeWork Worldmark 6, Aerocity, New Delhi

Complaints will be acknowledged within 48 hours and resolved within 15 business days of receipt, wherever possible. If your complaint relates specifically to a payment transaction, it may also be escalated directly to Cashfree Payments' own grievance redressal process.

See also our Privacy Policy.